Privacy Policy of Lion City Revival
Lion City Revival is committed to protecting the privacy of our clients, workshop participants, event attendees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including curated street food tours, hawker stall revitalization consulting, culinary heritage preservation workshops, pop-up hawker events, street food recipe development, and gourmet street food catering.
1. Information We Collect
We collect various types of information to provide and improve our services.
1.1 Personal Data You Provide Directly to Us
This includes information you voluntarily provide when you:
- Book a tour, workshop, or catering service: Name, email address, phone number, dietary restrictions/allergies (for culinary services), payment information (processed by third-party payment processors), and any specific requests.
- Register for an event or consultation: Name, email address, company details (for consulting services).
- Subscribe to our newsletter: Email address.
- Communicate with us via email, phone, or contact forms: Content of your communications.
- Participate in surveys or promotions: Demographic information and feedback.
1.2 Non-Personal Information Automatically Collected
When you visit our online platform, we may automatically collect certain non-personal information about your device and usage patterns, such as:
- IP address, browser type, operating system.
- Referring URLs, pages viewed, and the dates/times of visits.
- Data collected through cookies and similar tracking technologies (please see our Cookie Policy for more details).
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Manage Services: Fulfilling tour bookings, organizing workshops, delivering catering services, managing consultations, and processing payments. This includes customizing the experience based on dietary needs.
- Communication: Responding to inquiries, sending booking confirmations, providing updates about our services, and sending newsletters or promotional materials you have opted into.
- Service Improvement: Analyzing usage patterns to enhance our website’s functionality, optimizing tour routes, refining workshop content, and developing new culinary experiences.
- Marketing: Sending you information about our services, special offers, and upcoming events that might be of interest to you, provided you have given your consent.
- Security and Legal Compliance: Protecting our online platform, preventing fraud, and complying with applicable laws and regulations.
3. Disclosure of Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third-party companies who perform services on our behalf, such as payment processors, IT service providers, email marketing services, and analytics providers. These providers only have access to the personal information necessary to perform their functions and are contractually obligated to maintain its confidentiality and security.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal information, we will securely delete or anonymize it.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right of Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: To request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request within the timeframe required by applicable law.
7. Third-Party Websites
Our online platform may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by mail at:
Lion City Revival
18 Maxwell Road, #07-10, Maxwell House
Singapore, Central Region, 069117
Singapore